Effective Date: 09/02/2026
At Today Town, we aim to provide honest, reliable washing machine and microwave repair services. This Refund & Returns Policy explains when refunds or adjustments may apply.
1. Service-Based Nature
Our business primarily provides repair and maintenance services rather than physical product sales. Therefore, refunds are evaluated based on service outcomes and agreed terms.
2. Inspection Charges
Inspection or visiting charges (if applicable) are non-refundable once the technician has visited and diagnosed the issue.
3. Service Refund Eligibility
Refunds may be considered if:
- The reported issue remains unresolved after a reasonable follow-up attempt
- The promised service cannot be delivered
- A billing error occurs
Refund requests must be raised within 48 hours of service completion.
4. Spare Parts & Replacements
Spare parts once installed are generally non-returnable. Any warranty on parts is subject to supplier terms. Defective parts will be addressed under applicable warranty, not refunded.
5. Advance Payments
Advance payments for confirmed services may be refunded if cancellation is made before technician dispatch. Once service work has started, advances are adjusted toward service charges.
6. Cancellation Charges
Last-minute cancellations or repeated rescheduling may incur a nominal service fee to cover technician time and travel.
7. Refund Processing
Approved refunds are processed through the original payment method or mutually agreed alternative within a reasonable timeframe.
8. Customer Responsibility
Customers must provide accurate issue details and appliance access. Refund eligibility may be affected if incorrect information or misuse is involved.
9. Policy Updates
Today Town reserves the right to update this policy at any time. Continued use of services indicates acceptance of revised terms.
10. Contact Us
For refund or service concerns, contact:
Today Town
Phone / WhatsApp: 9990759977
Email: todaytown99@gmail.com